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Prolaio

Privacy Policy

Last Updated:

May 21, 2026

This Privacy Policy describes how Prolaio Inc. (“Prolaio”, “we”, “us” or “our”) processes personal information that we collect through or in conjunction with our digital properties or locations that link to or reference this Privacy Policy (collectively, the “Site”), as well as through or in conjunction with other activities described in this Privacy Policy.

Scope

This Privacy Policy does not apply to personal information that we process: (1) in conjunction with our mobile applications, connected devices, patient monitoring services, clinical study participation, support portals, or other products or services that are governed by separate notices or agreements; (2) in connection with your participation in a clinical trial or research study governed by separate informed consent forms, privacy notices, agreements, or study-related documentation; or (3) on behalf of our business customers (such as life science companies, healthcare entities and research institutions) as service providers, processors or business associates (under HIPAA) while providing our services to them. Our use of information that we process on behalf of our business customers may be governed by our agreements with such customers. If you have questions regarding your personal information that we process on behalf of a business customer, please direct your concerns to that business customer.

If you submit information through the website in connection with a potential or actual clinical trial, research study, eligibility inquiry, or related referral, we may collect limited intake, referral, eligibility, or contact information as described in this Privacy Policy. Personal information collected in connection with your participation in a clinical trial or research study may be governed by separate laws, informed consent forms, privacy notices, agreements, or study-related documentation.

Index

  • Personal information we collect
  • How we use your personal information
  • How we disclose your personal information
  • Your choices
  • Other sites and services
  • Security
  • International data transfer
  • Children
  • Changes to this Privacy Policy
  • How to contact us

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Site or otherwise includes:

  • Contact data, such as your first and last name, salutation, email address, mailing address, professional title and company name, and phone number.
  • Demographic Information, such as your city, state, country of residence, and postal code.
  • Communications data, based on our exchanges with you, including when you contact us through the Site, social media, chat functionality, text messaging or otherwise.
  • Provider data, such as professional contact information, credentials, specialty, practice and institutional affiliations, employer, information about programs and activities in which you have participated, information about our interactions with you, information about your prescribing of our products and services, and other professional information.
  • Recruiting, enrollment and clinical trial referral data, such as contact data, profile data, relevant medical history, and other information provided in connection with enrollment in certain services, including patient support programs, or requests to be matched to one of our clinical trials.
  • Employment/job applicant data, such as contact data, employment and education history, resume, cover letter, job preferences, qualifications, professional licenses, skills, training, work authorization status, and other information you choose to provide in connection with an application or recruiting process via the Site.
  • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
  • Profile data, such as the username and password that you may set to establish an online account on the Site, date of birth, biographical details, photograph or picture, interests, preferences, information about your participation in our studies, promotions, or surveys, and any other information that you add to your account profile.
  • Transactional data, such as information relating to or needed to complete your orders on or through the Site, including order numbers and transaction history.
  • Relationship data, such as familial or other relationship to third parties whose personal information you may provide to us.
  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

  • Public sources, such as government agencies, public records, social media platforms, and other publicly available sources.
  • Data providers, such as information services and data licensors that provide demographic and other information.
  • Marketing partners, such as joint marketing partners and event co-sponsors.
  • Conferences, trade shows, and other events, such as collecting personal information from individuals when we attend or host conferences, trade shows, and other events.
  • Our affiliate partners, such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Site, our communications, and other online services, such as:

  • Device and browser data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or general geographic area.
  • Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Site, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
  • Communication interaction data such as your interactions with our email, text, or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.

Cookies and similar technologies. Some of the automatic collection described above is facilitated by the following technologies:

  • Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our third party business partners and service providers place.
  • Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
  • Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
  • Session-replay technologies, such as those provided by Microsoft Corporation via Microsoft Clarity that employ software code to record users’ interactions with the Site in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about Microsoft Clarity at https://www.microsoft.com/en-us/privacy/privacystatement.

How we use your personal information

We may use your personal information for the following purposes or as otherwise described at the time of collection:

Site and service delivery. We may use your personal information to:

  • provide, operate, and improve the Site, services, and our business;
  • communicate with you about the Site, services and our business including by sending announcements, updates, security alerts, and support and administrative messages;
  • communicate with you about events in which you participate;
  • understand your needs and interests, and personalize your experience with the Site and our communications;
  • perform or support medical research and clinical trial activities; and
  • provide support for the Site, services, and our business, and respond to your requests, questions, and feedback.

Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Site and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and disclose it with third parties for our lawful business purposes, including to analyze and improve the Site, our services and promote our business.

Marketing. We, our service providers and third parties we work with, may collect and use your personal information for marketing purposes:

  • Direct marketing. We may send you direct marketing communications. You may opt-out of our marketing communications as described in the Your Choices section below.
  • Interest-based advertising. Our third party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Site, our communications, and other online services over time, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also disclose information about our users with these companies to facilitate interest-based advertising to those or similar users on other online platforms.

Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements or our internal policies;
  • enforce the terms and conditions that govern the Site; and
  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

With your consent. In some cases, we may specifically ask for your consent to collect, use or disclose your personal information, such as when required by law.

Cookies and similar technologies. In addition to the other uses included in this section, we may use the Cookies and similar technologies described above for the following purposes:

  • Technical operation. To allow the technical operation of the Site.
  • Functionality. To enhance the performance and functionality of our services.
  • Advertising. To help our third party advertising partners collect information about how you use the Site and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.
  • Analytics. To help us understand user activity on the Site, including which pages are most and least visited and how visitors move around the Site, as well as user interactions with our emails.

How we disclose your personal information

We may disclose your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection.

  • Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.
  • Service providers. Third parties that provide services on our behalf or help us operate the Site, our services, or our business (such as hosting, information technology, customer support, email delivery, consumer research, marketing, and website analytics).
  • Advertising partners. Third-party advertising companies for the interest-based advertising purposes described above.
  • Third parties designated by you. We may disclose your personal information with third parties where you have instructed us or provided your consent to do so. We will disclose personal information that is needed for these other companies to provide the services that you have requested.
  • Research and clinical trial-related third parties. We may disclose personal information collected through the Site to contract research organizations, clinical trial sites, investigators, health care professionals, non-profit foundations, academic institutions, pharmaceutical companies, and other research collaborators or service providers that help manage, administer, support, sponsor, or conduct research, clinical trials, studies, eligibility screening, enrollment, referrals, or related activities. Information you provide through the website may later be associated with or used in connection with a separate clinical trial or research study process, which may be governed by separate notices, consents, agreements, or study-related documentation.
  • Business and marketing partners. Third parties with whom we co-sponsor events, with whom we jointly offer products or services, or whose products or services may be of interest to you.
  • Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
  • Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
  • Business transactions or transferees. Acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, dissolution, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Prolaio, our parent, our affiliates, or our subsidiaries (including, in connection with a bankruptcy or similar proceedings).

Your choices

In this section, we describe the choices available to you.

Opt-out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.

Text Messages. If you receive an unwanted text message from us, you may opt out of receiving future text messages from us by following the instructions in the text message you have received from us, or by otherwise contacting us as set forth in “How to contact us” section below.

Phone calls. If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions which may be available on the call or by otherwise contacting us as set forth in “How to contact us” section below.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.

Advertising choices. You may be able to limit use of your information for interest-based advertising through the following settings/options/tools:

  • Browser settings. Changing your internet web browser settings to block third party cookies.
  • Privacy browsers/plug-ins. Using privacy browsers and/or ad-blocking browser plug-ins that let you block tracking technologies.
  • Platform settings. Google offers opt-out features that let you opt-out of use of your information for interest-based advertising. You may be able to exercise that option at the following websites:
    • Google: https://adssettings.google.com/
  • Ad industry tools. Opting out of interest-based ads from companies that participate in the following industry opt-out programs:
    • Network Advertising Initiative: https://thenai.org/how-to-opt-out/
    • AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.
  • Mobile settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

You will need to apply these opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.

Other sites and services

The Site may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

International data transfer

We are headquartered in the United States and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Children

The Site is not intended for use by anyone under 18 years of age. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Site from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Site or other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Site after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

How to contact us

If you have a privacy concern, complaint, or a question for Prolaio, please contact us at privacy@prolaio.com. You may also write to us at:

Attention: Chief Privacy Officer

Prolaio, Inc.

230 West Monroe, Suite 2560

Chicago, IL 60606